Creating sensory experiences to enhance well-being and sustainability

n 2023, we introduced a new mission: "To become a worldclass provider of audio-visual perception solutions," and a brand proposition: "Creating sensory experiences to enhance well-being and sustainability." This new brand direction integrates six core values to deepen our corporate culture and bring our vision to reality.
01
Established the Sustainable Development and Nomination Committee
02
Referenced IFRS and GRI applying the principle of "Double Materiality"
Stakeholder Engagement
Sustainable Policy and Operations
Stakeholder Engagement
Analysis and Identification
Management Approach
Stakeholder Identification

MERRY maintains effective communication with stakeholders through practical and stable methods during its operations and participates in various public associations to be a sustainable partner and corporate citizen. The company website features an external communication mailbox to establish transparent and diverse communication channels with all stakeholders. To identify key stakeholders significantly related to operations, the Sustainable Development Promotion Team uses the AA1000 Stakeholder Engagement Standard (AA1000 SES) developed by Accountability, focusing on dependency, influence, interest, responsibility, and diverse perspectives. In 2023, MERRY distributed questionnaires to company executives and received 30 valid responses, identifying 9 main stakeholder categories and 5 key stakeholder groups: investors, employees, suppliers, customers, and government agencies. Corresponding and effective communication channels and platforms are established based on the attributes and needs of each stakeholder group. The results of stakeholder engagement and major issue impact assessments are reviewed by the president and reported to the board along with the sustainability report.

2023 Stakeholder Communication Status
Stakeholder Significance to MERRY Three Main Communication Channels Response Strategies Communication Outcomes Five Key Concerns
Investors Their approval and support are the backbone of MERRY's sustainable operations.
  • Shareholders' Meeting/Annual Report (annually)
  • Institutional Investor Conference/ Overseas Investor Forum (quarterly)
  • Monthly Revenue Information (monthly)
  • Regularly disclose financial and business information on the public information observatory and the company's external website.
  • Regularly disclose major board decisions and significant company information.
  • Appoint a spokesperson and deputy spokesperson to promptly respond to investor concerns.
  • Regularly hold meetings to explain operational performance and address concerns raised by investors.
  • 12 revenue announcements
  • 4 corporate briefings
  • 5 participations in domestic and international investor forums
  • 1 annual shareholders' meeting
  • Quality Management
  • Economic Impact
  • Product Responsibility
  • Climate Strategy
  • Integrity Management
Employees/strong> Employees are MERRY's most important asset and the source of its competitiveness.
  • Employee Performance Reviews (semi-annually)
  • New Employee Seminars (as needed)
  • Employee Feedback Channels (real-time)
  • Adhere to principles of fairness and non-discrimination, providing equal employment opportunities for all employees.
  • Establish a comprehensive compensation and benefits system, offering reasonable remuneration and rewards to employees.
  • Provide various training courses to refine professional skills.
  • Ensure employee safety and health by following the guidelines of "protecting employees, caring for health, preventing harm, and reducing work injuries."
  • 2 performance reviews for current employees
  • 2 orientation sessions for new employees
  • 64 employee feedback responses
  • Talent Attraction and Retention
  • Human Capital Development
  • Diversity and Inclusion
  • Economic Impact
  • Innovation Management
Suppliers Long-term and stable collaboration with suppliers ensures mutual growth and attention to environmental and social responsibilities.
  • Supplier Audits (annually)
  • Supplier Evaluations (monthly)
  • Supplier Assistance (real-time)
  • Continuously promote the green supply chain by requiring and assisting suppliers in obtaining quality management system certifications, controlling the use of raw materials, and ensuring that their products and materials comply with MERRY's green product standards.
  • Establish communication platforms and promote ESG-related seminars to actively explain the importance of sustainable cooperation to suppliers.
  • Excluding customer-designated suppliers (who also meet recognized ESG evaluation standards), the signing rate of commitment letters by new suppliers has reached 100%.
  • • 96% of new suppliers signed social and environmental commitments
  • Monthly supplier evaluations
  • Audited 34 key suppliers
  • At least 230 on-site supplier guidance sessions
  • Quality Management
  • Innovation Management
  • Integrity Management
  • Economic Impact
  • Information Security
Customers Their recognition and trust drive MERRY's quality and technological improvements, promoting sustainable development.
  • Quarterly Business Reviews (quarterly)
  • Customer Satisfaction Surveys/Score Cards (quarterly)
  • Quality Meetings (monthly)
  • Continuously enhance technical capabilities, implement carbon reduction from product design based on sustainable design frameworks, realize the RE100 initiative's renewable energy usage path, and actively promote carbon reduction measures to jointly achieve carbon-reduced products with customers.
  • Continuously meet customer requirements and improve satisfaction through quality management systems and problem-solving capabilities.
  • Manage relevant raw materials through the green management system to meet customer product specifications and regulatory requirements.
  • Major clients affirmed technical capabilities and overall service, with an average satisfaction score of 83.21.
  • All suggestions or issues raised by clients during QBR meetings have been fully addressed or incorporated into management by MERRY.
  • Quality Management
  • Sustainable Supply Chain
  • Information Security
  • Innovation Management
  • Product Responsibility
Government Agencies All operational activities of the company are subject to the review and supervision of local government regulations, adhere to government policies, and gain the trust and cooperation opportunities from the government.
  • Annual evaluations by government agencies
  • Regular updates of public information (in a timely manner)
  • Official documents (as needed)
  • Continuously strengthen corporate governance quality to meet government policy requirements, align with international standards, and enhance international image.
  • Follow the 2050 net-zero carbon emission pathway proposed by regulatory authorities and establish a corporate carbon reduction roadmap to comply with policy regulations.
  • Corporate governance evaluation:5%
  • 68 information releases on the Market Observation Post System
  • Information Security
  • Climate Strategy
  • Occupational Health and Safety
  • Integrity Management
  • Tax Management

 

Stakeholder Communication Channels

Media Related:

e-mail：
merry_pr@merry.com.tw

phone：
04-23590811#116409 Ms. Chen

Investor Relations:

e-mail：
investor@merry.com.tw
phone：
04-23590811#116229 Ms. Chien

Employee/ Recruitment Related:

e-mail：
merry_resume_db@mery.com.tw

phone：
04-23590811 Ms. Kuo

Community - (EHS) Related:

e-mail：
merry_esh@merry.com.tw

phone：
04-23590811#111277 Ms. Su

ESG Related:

e-mail：
merry_pr@merry.com.tw

phone：
04-23590811#116409 Mr. Hsiao

Complaint system

If you discover any unethical behavior or illegal actions by company personnel, please report it through the following channels.

Download Sustainability Report
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