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Creating sensory experiences to enhance well-being and sustainability
n 2023, we introduced a new mission: "To become a worldclass provider of audio-visual perception solutions," and a brand proposition: "Creating sensory experiences to enhance well-being and sustainability." This new brand direction integrates six core values to deepen our corporate culture and bring our vision to reality.
01
Established the Sustainable Development and Nomination Committee
02
Referenced IFRS and GRI applying the principle of "Double Materiality"
Management Approach of Material Issues
| Material Issues | Economic Influence and Innovation Management |
|---|---|
| Impact Management Description | The changing global political and economic landscape, along with geopolitical shifts, affects the development sectors of supply chains and directly impacts the employment market for operational personnel. MERRY has established factories in Vietnam and expanded its operations in Thailand to balance the setup and production of multi-national product lines. In recent years, customer demand for sustainable products has increased, and regulatory authorities and financial institutions are gradually raising expectations for corporate green revenues. MERRY must quickly invest in the research and development of new materials, strengthen sustainable design capabilities, advocate for sustainable materials and high-efficiency products, and proactively assess and test low-impact alternative materials to demonstrate performance and capability in sustainable design. |
| Policy | 2023 operational guidelines: Focus on profitability, customer optimization, risk diversification, and net-zero sustainability. Continue to invest in the use of recycled materials, increasing the proportion of new products incorporating recycled materials. Implement product structure optimization and low-impact design to reduce production waste. Introduce a circular design DNA program. |
| Commitment | Increase the output of sustainably designed products to meet customer demand. Implement a sustainable product design framework, developing new products according to ten key themes during R&D, design, and production, while continuously investing in testing and using sustainable materials. Increase the use of renewable energy in line with customer requirements, advancing the RE100 goal to 2040. |
| Responsibility | Headquarters / R&D Technology Department, Audio Products Business Group, Microphone Perception Products Business Division, Power Application Systems Division, Hearing Aids Products Division |
| Actions Taken | Product design and R&D follow the sustainable design framework to assist customers in producing more advanced and energy-efficient products. Continuously enhance modular production capabilities and product design, and engage in external research projects and innovative investments to increase opportunities and quantity for open innovation in products. |
| Tracking Action Plans | Monthly results reporting and reviews during group general planning meetings, submitting progress on goal execution to the sustainability promotion team. Bi-annual reports and reviews to the Sustainability Development and Nomination Committee. Annual reports to the board of directors. |
| Stakeholder Participation | Internal: Strengthen internal personnel's capabilities in sustainable innovation through courses on ESG trends, green products and materials, and circular design x design thinking. External: Customers can directly contact sales and the company’s sustainability representatives for related needs; investors can check relevant information on the public information observatory or the company website. |
| Material Issues | Quality Management, Sustainable Supply Chain, Product Responsibility |
|---|---|
| Impact Management Description | International clients and investors are increasingly focused on supply chain management, including environmental requirements for low carbon, recyclability, and reusability in manufacturing and design. MERRY establishes a green materials supplier database through sustainable supply chain policies, auditing suppliers to ensure they meet social/environmental requirements, strengthening quality management to reduce customer complaints, and complying with environmental regulations and customer demands. |
| Policy | Manage the supply chain to timely provide customers with satisfactory products, quality, and services. Optimize supplier capabilities, risk management, auditing, and communication; localize suppliers. All products comply with European and American regulations on restricted hazardous substances, and product packaging labeling meets customer requirements. |
| Commitment | Based on domestic and international environmental regulations and standards, further ensure that the environmentally friendly materials, processes, energy, and products used by MERRY comply with low carbon, environmental friendliness, and product sustainability, ensuring that the materials, processes, and products used by MERRY fully comply with relevant environmental regulations and standards. |
| Responsibility | R&D Technology Department, Audio Products Business Group, Microphone Perception Products Business Division, Power Application Systems Division, Hearing Aids Products Division, Supply Chain Management Department |
| Actions Taken | Control the timeliness of abnormal handling, adhering to the "3637 Principle" to avoid delays in handling anomalies that could lead to production stoppages. Continuously improve quality items that do not meet standards each month and propose preventive measures. Require suppliers to sign social and environmental responsibility commitment letters and conflict minerals declarations. Conduct CSR audits on key suppliers. Increase the proportion of local supply chain procurement. |
| Tracking Action Plans | Monthly quality management and customer satisfaction reports and reviews during general planning meetings. Utilize the Global Product Management System (GPMS) to control from the material source, ensuring that restricted substances in products comply with international regulations and customer requirements. New suppliers must pass evaluations and sign relevant commitment letters according to the company’s supplier management regulations; suppliers without complete documentation must be approved by the plant manager before special procurement can occur. Monthly reports and reviews of supplier management KPIs. |
| Stakeholder Participation | Internal: Strengthen internal personnel's understanding and implementation of sustainable supply chain development strategies through courses introducing ESG trends. External: Customers can directly contact sales and the company’s sustainability representatives for related needs; upstream suppliers can communicate through the supplier communication platform and promotional ESG-related briefings. |
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| Material Issues | Talents Attraction and Retention |
|---|---|
| Impact Management Description | Employees are important partners in MERRY's sustainable development. We are committed to creating an equal, diverse, and healthy working environment, providing competitive and internally equitable compensation and benefits systems. |
| Policy | Adhere to principles of fairness and non-discrimination, providing equal employment and development opportunities. Benchmark against industry compensation levels and benefit systems to offer competitive compensation strategies and diverse benefits. |
| Commitment | Attract outstanding talent, foster employee cohesion, and enhance employee recognition and retention. |
| Responsibility | Human Resources Division |
| Actions Taken | Provide employee benefits policies that exceed legal requirements. Conduct employee engagement surveys every two years. |
| Tracking Action Plans | Monthly results reporting and review during group general planning meetings. Merry Data Intelligent system. |
| Stakeholder Participation | Internal: Employees can provide feedback through various communication channels to help create a friendly workplace. External: Utilize diverse recruitment channels to enhance employer branding and attract top talent. |
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| Material Issues | Information Security |
|---|---|
| Impact Management Description | Information security and sensitive data protection are key to the company's competitiveness and represent MERRY's commitment to customers, shareholders, and employees. MERRY has established an information security promotion team to continuously build and improve the group's information security management system, ensuring the integrity, availability, and confidentiality of the group's information assets. |
| Policy | MERRY Information Security Management Policy |
| Commitment | Through the ISO 27001:2013 information security management system, we aim to create a secure and trustworthy information environment, ensuring the safety of data, systems, devices, and networks from external threats or improper management and use by internal personnel, thus preventing risks of tampering, disclosure, destruction, or loss to ensure continuous business operations. |
| Responsibility | Information Division |
| Actions Taken | Employee information security awareness training Account management for information security Social engineering drill training Endpoint protection management Network defense controls |
| Tracking Action Plans | Bi-weekly information security meetings Monthly information technology department meetings Quarterly headquarters information security team meetings Quarterly group information security promotion team meetings Annual reports from the information security promotion team to the Sustainability Development and Nomination Committee and the board of directors |
| Stakeholder Participation | Internal: Report to the information technology department based on annual training and various information security drills if there are any relevant risk concerns. External: Regularly commission external security professionals to conduct vulnerability scans on external service servers. If there are relevant impacts, communication or complaints can be made through the "Contact Us" section on the company website. |
| Material Issues | Climate Strategies |
|---|---|
| Impact Management Description | The impacts of climate change have become an issue that businesses cannot ignore. The acquisition and use of energy/resources will gradually increase operational costs and risks of operational disruptions for MERRY in the future. Therefore, implementing appropriate response and management measures at this stage is fundamental to strengthening corporate resilience. |
| Policy | MERRY Environmental Protection Policy, MERRY Water Resource Policy, MERRY Biodiversity and No Deforestation Policy |
| Commitment | Achieve carbon neutrality in group operations by 2040 and sign the Science Based Target initiative (SBTi) in 2024. Enhance energy efficiency, strengthen renewable energy usage, and continuously reduce greenhouse gas emissions through improved energy efficiency. |
| Responsibility | R&D Technology Department – Quality Assurance Office |
| Actions Taken | Implement a greenhouse gas inventory system to increase operational efficiency and improve data integration. Focus on improving energy efficiency and reducing carbon emissions through the actual use of renewable energy, while temporarily purchasing renewable energy certificates to meet the group’s renewable energy goals. |
| Tracking Action Plans | Establish an energy system at the plant to monitor abnormal electricity usage in real-time. Set annual energy-saving and carbon reduction measures, regularly track the implementation of these measures and carbon reduction status. Report and review greenhouse gas emissions results monthly in the general planning meeting. |
| Stakeholder Participation | Internal: Strengthen the awareness and management capabilities of relevant departments through courses such as ESG trend introductions and ISO 14064-1:2018 organizational greenhouse gas inventory. External: If there are relevant impacts, communication or complaints can be made through the "Contact Us" section on the company website. |